JOB OVERVIEW

Responsibilities:

Staff Management:

– Supervising face trainers, monitoring daily operations and quality to ensure service excellence.

– Ensure SOP’s are consistently implemented including but not limited to concept explanation, rules & regulations, upselling, tools and products.

Scheduling:

– Organizing and monitoring the schedules of subordinate staff, optimizing staff and service availability.

– System and Reporting: Proficiently using the system to ensure team competence and produce monthly reports for management to provide insights and performance analysis.  – Keep track of churned and retained clients.

– Face Training: Perform face workouts when needed

HR & Recruitment:

– Participating in the recruitment of new members of the team.

– Handle onboarding of staff and perform various HR related duties as per the operations needs

– Marketing: Perform marketing related activities, coming up with marketing strategies to increase revenue

– Revenue Increase

Stock:

– Keep track of stock by ensuring stock takes are done in a timely manner and counter checking the stock counts.

Studio Supervision:

– Ensure studio is well maintained, everything is in place and ready to receive clients

Customer Satisfaction:

– Ensuring that guests have a positive and memorable spa experience, which includes excellent customer service and high-quality treatments.

– Collecting and analyzing guest feedback to make adjustments and improvements in service delivery.

Revenue Generation:

– Maximizing spa revenue through effective marketing, pricing strategies, and upselling of services and products.

Cost Control and Cash flow management:

– Managing expenses, such as staffing, supplies, and maintenance, to ensure the spa operates within budget.

Quality Assurance:

– Maintaining high standards of cleanliness, hygiene, and service quality throughout the spa.

Continuous Improvement:

– Identifying areas for improvement in spa operations and implementing changes to enhance efficiency and customer satisfaction.

Risk Management:

– Mitigating risks associated with spa operations, such as accidents or client dissatisfaction.

Salary : 15,000 AED