JOB OVERVIEW

Responsibilities
– Serve as the lead point of contact for all customer account management matters
– Build and maintain strong, long-lasting client relationships
– Negotiate contracts and close agreements to maximize profits
– Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
– Ensure the timely and successful delivery of our solutions according to customer needs and objectives
– Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
– Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
– Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
– Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
– Assist with challenging client requests or issue escalations as needed