JOB OVERVIEW

Areas of Responsibility

The Aquatic Manager is responsible for providing leadership and management in the following areas of Aquatic Operations:

Customer Service and Sales

• Ensure Aquatic Staff adheres to the company’s Core Values during all staff and customer interactions
• Maintain a high level of customer engagement and ensure overall customer satisfaction
• Educate customers in the company ‘Learn to Swim’ program in order to sell the proper swim lessons to meet their needs
• Assist General Manager (GM) and Office Manager (OM) in the management of class schedules
• Track and review all In-Water Evaluation conversions and non-conversions
• Assist GM in responding to any customer service issues, instructor or curriculum related feedback received via social media, e-mail communication, and in-person issues
• Follow up with curriculum or instructor related student drops
• Manage the progression of all students
• Assist GM to ensure all Aquatic and Front Desk Staff maintain the company’s quality and consistency through excellent customer service
• Ensure staff meets all sales goals set by the General Manager

Human Resources

• Manage all Aquatic Staff
• Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff
• Manage and document Aquatic staff disciplinary action
• Maintain and document Aquatic staff certifications
• Manage own weekly schedule to accommodate the Aquatic needs
• Assist GM with managing Aquatic staff schedules
• Manage attendance and shift coverage for Aquatic staff
• Review and submit Aquatic staff time sheets to GM

Staff Management

• Build a team environment and promote the ‘s culture among Aquatic staff
• Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions
• Manage and meet regularly with underperforming Aquatic staff
• Review and create action plans from Deck Supervisor reports
• Manage monthly Aquatic Staff Meetings and In-Service Trainings
• Manage monthly Master Instructor Meetings and Deck Supervisor Meetings
• Manage quarterly team building activities

Facility Management

• Maintain the pool, pump room, and pool environment to ensure adherence to the Company’s brand standard in safety, cleanliness, and overall appearance
• Ensure the safety of staff and customers
• Ensure completion and submission of incident reports when necessary

Marketing

• Assist GM in implementing grassroots, local, and franchise level marketing campaigns

Aquatic Manager Position Type/Expected Work Hours/Time Allocation:
• Full time position, 48+ hours per week
• Days and hours vary based on school’s needs and season
• Minimum of 3 Deck Supervision shifts per week
• Minimum of 2 shifts per week teaching swim lessons
• Minimum of 2 hours per week meeting time with GM
• Minimum of 2 hours per week training and conducting instructor assessments – time based on demand
• Minimum of 1 shift per week in the lobby for parent interaction
• Minimum of 1 shift per week at the Front Desk

Requirements:
– University Graduate (Preferably in physical education)
– Travel required for training purposes (Gulf & US)
– Minimum 2 years experience in management
– Leadership & Interpersonal skills, initiative & motivation
– Swimming background is not a must but it’s essential for the candidate to love swimming and dealing with kids.