Aquatic Manager – Lebanon -$1000 – $1500

Aquatic Manager – Lebanon -$1000 – $1500



    Areas of Responsibility

    The Aquatic Manager is responsible for providing leadership and management in the following areas of Aquatic Operations:

    Customer Service and Sales

    • Ensure Aquatic Staff adheres to the company’s Core Values during all staff and customer interactions
    • Maintain a high level of customer engagement and ensure overall customer satisfaction
    • Educate customers in the company ‘Learn to Swim’ program in order to sell the proper swim lessons to meet their needs
    • Assist General Manager (GM) and Office Manager (OM) in the management of class schedules
    • Track and review all In-Water Evaluation conversions and non-conversions
    • Assist GM in responding to any customer service issues, instructor or curriculum related feedback received via social media, e-mail communication, and in-person issues
    • Follow up with curriculum or instructor related student drops
    • Manage the progression of all students
    • Assist GM to ensure all Aquatic and Front Desk Staff maintain the company’s quality and consistency through excellent customer service
    • Ensure staff meets all sales goals set by the General Manager


    Human Resources

    • Manage all Aquatic Staff
    • Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff
    • Manage and document Aquatic staff disciplinary action
    • Maintain and document Aquatic staff certifications
    • Manage own weekly schedule to accommodate the Aquatic needs
    • Assist GM with managing Aquatic staff schedules
    • Manage attendance and shift coverage for Aquatic staff
    • Review and submit Aquatic staff time sheets to GM

    Staff Management

    • Build a team environment and promote the ‘s culture among Aquatic staff
    • Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions
    • Manage and meet regularly with underperforming Aquatic staff
    • Review and create action plans from Deck Supervisor reports
    • Manage monthly Aquatic Staff Meetings and In-Service Trainings
    • Manage monthly Master Instructor Meetings and Deck Supervisor Meetings
    • Manage quarterly team building activities


    Facility Management

    • Maintain the pool, pump room, and pool environment to ensure adherence to the Company’s brand standard in safety, cleanliness, and overall appearance
    • Ensure the safety of staff and customers
    • Ensure completion and submission of incident reports when necessary



    • Assist GM in implementing grassroots, local, and franchise level marketing campaigns


    Aquatic Manager Position Type/Expected Work Hours/Time Allocation:
    • Full time position, 48+ hours per week
    • Days and hours vary based on school’s needs and season
    • Minimum of 3 Deck Supervision shifts per week
    • Minimum of 2 shifts per week teaching swim lessons
    • Minimum of 2 hours per week meeting time with GM
    • Minimum of 2 hours per week training and conducting instructor assessments – time based on demand
    • Minimum of 1 shift per week in the lobby for parent interaction
    • Minimum of 1 shift per week at the Front Desk

    – University Graduate (Preferably in physical education)
    – Travel required for training purposes (Gulf & US)
    – Minimum 2 years experience in management
    – Leadership & Interpersonal skills, initiative & motivation
    – Swimming background is not a must but it’s essential for the candidate to love swimming and dealing with kids.

    Job Details

    • Offered Salary:
    • Career Level:
    • Experience:
      0-3 years
    • Gender:
      No preference
    • Qualification:
      Bachelor degree

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