JOB OVERVIEW

Responsibilities:

– Assist the Retail Store Manager in planning and implementing strategies to attract customers
– Coordinate daily customer service operations (e.g. sales processes, orders and payments)
– Track the progress of weekly, monthly, quarterly and annual objectives
– Monitor and maintain store inventory
– Evaluate employee performance and identify hiring and training needs
– Supervise and motivate staff to perform their best
– Coach and support new and existing Sales Associates
– Monitor retail operating costs, budgets and resources
– Suggest sales training programs and techniques
– Communicate with clients and evaluate their needs
– Analyze consumer behavior and adjust product positioning
– Handle complaints from customers
– Research emerging products and use information to update the store’s merchandise
– Create reports, analyze and interpret retail data, like revenues, expenses and competition
– Conduct regular audits to ensure the store is functionable and presentable
– Make sure all employees adhere to company’s policies and guidelines
– Act as our store’s representative and set an example for our staff