JOB OVERVIEW

Job Description:

• Manage a team of call center agents and being visible to answer their questions. Be available to affect the entirety of the team’s operations.
• Training and preparing call center agents to respond to customers questions, complaints and troubleshoot problems with
  services or products.
• Take calls that the agents can’t handle and be available when an agent appears to need assistance.
• Motivate and encourage agents through positive communication and feedback.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.