JOB OVERVIEW

• Develop and monitor a credit control system in collaboration with sales and marketing, finance and executive team members.
• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Check consumer credit reports, approve or deny applications and communicate decisions to the appropriate personnel in a timely manner.
• Negotiate payment plans with consumers and set loan terms and conditions accordingly.
• Maintain loan records, conduct regular analysis of the credit-control system and implement changes as needed to reduce bad debts.
• Report any payment issues to management or the appropriate team.
• Follow up on overdue invoices and payments and implement company collections procedures as necessary.
• Look for ways to improve debt collection processes.