Customer Success Executive for an International Publishing Co.- Lebanon – $1000-1500$

Customer Success Executive for an International Publishing Co.- Lebanon – $1000-1500$

    JOB OVERVIEW

    Responsibilities:
    • Work closely with the sales team and customer success manager on the business pipeline
    • Demo our courseware to customers.
    • Set up any trial access for the company’s courseware products.
    • Liaise with the tech support team internally and externally (customers)
    • Leading the technical implementation of our courseware opportunities
    • Build monthly usage reports to be shared with customers upon request.
    • Submission of monthly reports to line manager on time including full details of all the training sessions that have been conducted with full details.
    • Stay on top of all global updates regarding Wiley’s courseware.
    • Assist with all eBook collections setups.

    Requirements:
    – Education: University BS / BA with IT background
    – Prior Experience in Tech Support
    – Experience within eLearning sector is desirable
    – High working knowledge of PC software such as Microsoft Office (Excel/Word/PowerPoint) / Publishing sector experience is a desirable.
    – Good knowledge of eLearning and digital delivery channels and platforms/ Digital publishing/media experience is a desirable.

    Job Details


    • Offered Salary:
      1000$-2000$
    • Career Level:
      Junior
    • Experience:
      3-5 years
    • Gender:
      No preference
    • Qualification:
      Bachelor degree
    Company:

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