JOB OVERVIEW

Job Description:

• Plan, direct, or coordinate activities of a spa facility.
• Coordinate programs and schedules.
• Supervise, manage and direct staff members.
• Hire, train, and fire staff when necessary.
• Assess employee performance and suggest ways to improve work.
• Inform staff of job responsibilities, performance expectations, client service standards. or corporate policies and guidelines.
• Helping clients or guests find the right type of recreation or treatment program.
• Respond to customer inquiries or complaints.
• Ensure that all equipment is functioning properly.
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
• Manage the spa’s budget and payroll.
• Develop or implement marketing strategies.