General manager -4*Hotel -Togo

General manager -4*Hotel -Togo

    JOB OVERVIEW

    • Oversee the operations functions of the hotel, as per the Organizational chart.
    • Hold regular briefings and meetings with all head of departments.
    • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
    • Lead all key property issues including capital projects, customer service and refurbishment.
    • Handling complaints, and oversee the service recovery procedures.
    • Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, marketing & Sales plan and Capital Budget.
    • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
    • Ensure all decisions are made in the best interest of the hotels and management.
    • Deliver hotel budget goals and set other short and long term strategic goals for the property.
    • Developing improvement actions, carry out costs savings.
    • A strong understanding of P&L statements and the ability to react with impactful strategies
    • Closely monitor the hotel business plan report  on a daily basis and take decisions accordingly.
    • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
    • Maximizing room yield and hotel revenue through innovative sales practices and yield management programs.
    • Prepare a monthly financial reporting for the owners and stake holders.
    • Draw up plans and budget (revenues, costs, etc.) for the owners.
    • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
    • Act as a final decision maker in hiring a key staffs.
    • Coordination  for the execution of all activities and functions.
    • Overseeing and managing all departments and working closely with department heads on a daily basis.
    • Manage and develop the Hotel Executive team to ensure career progression and development.
    • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
    • Provide effective leadership to hotel team members.
    • Lead in all aspects of business planning.
    • Respond to audits to ensure continual improvement is achieved.
    • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
    • Assisting in residential sales as and when required and development with strong sales prospects.
    • Responsible for safeguarding the quality of operations both (internal & external audits).
    • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

    Job Details


    • Offered Salary:
      3000$-4000$
    • Career Level:
      Director
    • Experience:
      8 +
    • Gender:
      No preference
    • Qualification:
      Bachelor degree
    Company:

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