Implementation Specialist

Implementation Specialist


    Job Description:

    • Handle direct contact with clients after sale
    • Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
    • Perform implementation, setup and configuration tasks of VESTIO applications suite
    • Perform data migration
    • Perform data validation & reconciliation of migrated data with legacy systems
    • Communicate with clients throughout the software customization process to obtain feedback and approval
    • Create a specialized document for each client, detailing all customizations made
    • Provide customer training in Arabic and English and prepare training material
    • Follow up with clients after training to ensure optimal training results
    • Customize applications’ reports upon request
    • Respond to customer tickets and elaborate response (using screenshots and diagrams and scenarios)
    • Receive customer complaints calls and check if they can be resolved via phone
    • Visit clients to solve problems and complaints if the problem couldn’t be resolved online
    • Escalate problems to the development team in case of reported bugs
    • Support the QA department to create test scenarios when technical skills are needed
    • Help in products documentation
    • Solve problems and find workaround solutions promptly, respecting SLA terms

    Job Details

    • Offered Salary:
    • Career Level:
    • Experience:
      5-8 years
    • Gender:
      No preference
    • Qualification:
      Bachelor degree

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