JOB OVERVIEW

Job Description:

• Handle direct contact with clients after sale
• Create a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
• Perform implementation, setup and configuration tasks of VESTIO applications suite
• Perform data migration
• Perform data validation & reconciliation of migrated data with legacy systems
• Communicate with clients throughout the software customization process to obtain feedback and approval
• Create a specialized document for each client, detailing all customizations made
• Provide customer training in Arabic and English and prepare training material
• Follow up with clients after training to ensure optimal training results
• Customize applications’ reports upon request
• Respond to customer tickets and elaborate response (using screenshots and diagrams and scenarios)
• Receive customer complaints calls and check if they can be resolved via phone
• Visit clients to solve problems and complaints if the problem couldn’t be resolved online
• Escalate problems to the development team in case of reported bugs
• Support the QA department to create test scenarios when technical skills are needed
• Help in products documentation
• Solve problems and find workaround solutions promptly, respecting SLA terms