JOB OVERVIEW

Responsibilities:
 Develop the objectives & KPIs for the unit in line with the company’s overall approved strategy to achieve primary goals, in addition to setting individual objectives, where applicable.
 Aim at achieving the operating results of the unit and ensure that appropriate measures are in place to achieve targeted objectives, reduce risk and make accurate decisions.
 Develop strategic plans for the deployment of IT business applications that align with the company’s business objectives.
 Understand all functionalities of current software/applications provided by external vendors and provide general guidance to the concerned stakeholders across the company on how to utilize these software/applications.
 Monitor project timelines, resources, and risks associated with application development and implementation, ensuring projects are completed on time and within budget.
Lead the installation, configuration, and upgrading of databases, to ensure they are continuously operational and work out a plan for integrating, centralizing, and maintaining all the data throughout the company.
 Ensure communication with vendors to escalate issues, troubleshoot software/applications and ensure the timely resolution of the same.
 Ensure the regular review of application performance, making necessary adjustments and improvements to ensure optimal efficiency.
 Develop and maintain a disaster recovery plan and implement backup solutions (cloud and on-premises) and redundancy for key software and data to ensure business continuity.
 Lead the IT asset procurement process in coordination with the Supply Chain Management team, prioritizing efficiency and technologies that enhance overall company performance.
 Manage vendor relationships in coordination with the Supply Chain Management team, including escalating issues, troubleshooting software/applications, and ensuring the timely resolution of the same.
 Serve as the central contact for stakeholders to report issues related to external vendor-provided software/applications and offer technical support, including addressing break/fix activities when necessary.
 Utilize software applications for data analytics and reporting to provide insights for decision-making.
 Ensure all software licenses are valid and comply with legal requirements, managing software asset inventory and licensing agreements.
 Develop an effective IT Incident Management Framework to address IT service incidents promptly and reduce future disruptions.

Qualifications:
 Bachelor’s degree in information technology or related field.
 4 to 6 years of experience in related field
 ORACLE -ERP experience is a must