Loyalty Program Specialist (Fine Jewelry industry)-Lebanon-$2000-$3000

Loyalty Program Specialist (Fine Jewelry industry)-Lebanon-$2000-$3000


    Key Responsibilities:
     Rewards Program Management: (See List of responsibilities below)
     Back end work: impeccable follow-up from conversations with deliverables discussed sent to the account.
     Creating Relationships: Touching (Via Calls, and emails) our reward program members and stores. Maintain communication with other accounts within territory and check-in regularly to encourage participation.
     Increasing Brand Equity: Seek full participation in best branding practices and representation of the line (list below).
     Reporting towards KPI’s: Attain accurate reporting of phone and email contacts through CRM, and google docs, in order to show progress.
     Team Work: Working in tangent with the rest of the team towards our combined goals above.
     Rewards Management: Responsibilities Include:
    o Actively measuring participation rates, and reporting on a monthly basis. Analyzing program performance and understanding trends, entry and redemption habits, and seeking growth among active and non-active users alike.
    o Reaching out to accounts to elicit new signups and managing relationships with accounts.
    o Connect to pre-existing members to disclose current bonuses,
    o Working hand in hand with our Brand Ambassadors and Brand Specialists to further the success of the loyalty program
    o Creatively discussing options for future contests, improvements to the program, and ease of use.
    o Creating new features for our rewards program users to use to enhance their user experience with Gabriel.
    o Fulfilling orders, answering user questions, and delivering exceptional one on one care for our reward users.
     Job Performance Measure: KPI’s
    o Performance will be measured yearly as well as quarterly improvement against these accounts. Main KPI’s include:
    o Team work, professionalism, and positive attitude
    o Accurate reporting on CRM, and Asana
    o Touches made to the accounts (emails)
    o Phone calls made to the accounts
    o Issues resolved
    o Orders placed
    o Number of accounts actively using the rewards program
     Activity of submissions versus sales per account
     Activity of submissions given with end consumer data (Warranty data) versus sales submitted without
     Additional Notes
    o Services above, role and responsibility, and main KPI’s may be altered according to Gabriel’s release of new offerings.
    Experience and Skills required:
     Experience:
    o 3-5 years previous customer service experience, preferably within the jewelry industry.
    o Proven track record of impeccable follow-up
    o Strong project management skills with the ability to manage multiple projects simultaneously.
    o Strong analytical skills with the ability to interpret data and make data-driven assumptions, and recommendations.
     Computer Skills:
    o Word, Excel, Outlook, CRM
    o Previous experience with Asana or a related platform (Salesforce, Zoho) is a plus!
     Other Skills:
    o Communicate effectively both orally and in writing for the purpose of interaction with customers and inter-company team members.
    o Ability to identify and resolve customer needs.
    o Organization and time management skills.
    o Telephone communication skills.
    o Strong quantitative and analytical problem solving skills.
    o Dedication, goal oriented and ability to meet strict deadlines.
    Educational Qualifications:
    Bachelor’s degree in Marketing, Business Administration, or a related field is a plus

    Job Details

    • Offered Salary:
    • Career Level:
    • Experience:
      3-5 years
    • Gender:
    • Qualification:
      Bachelor degree

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