JOB OVERVIEW

Responsibilities:
Overall Management:
– Oversee daily operations of both the car dealership and the maintenance garage, ensuring smooth and efficient operations.
Inventory and Sales Management:
– Manage inventory of cars and automotive parts.
– Develop and implement robust sales strategies to meet or exceed monthly sales targets.
Customer Service:
– Ensure high standards of customer service are maintained at all times.
– Handle customer inquiries, complaints, and feedback personally to ensure customer satisfaction and loyalty.
Financial Oversight:
– Manage budgets and control operational expenses to ensure profitability.
– Regularly review financial reports and adjust strategies as necessary to maximize financial performance.
Regulatory Compliance:
– Maintain compliance with all local laws and regulations relevant to automotive sales and service operations.
Reporting:
– Report directly to the regional director and the owner.
– Provide comprehensive monthly reports on sales, customer satisfaction, financial performance, and staff productivity. Offer insights and recommendations for future improvements based on data analysis.
Maintenance and Service Management:
– Oversee the garage operations including vehicle servicing, maintenance, and repairs. Ensure all services meet company standards and customer expectations.
Quality Control:
– Regularly inspect completed jobs for quality and adherence to safety standards. Implement continuous improvement strategies to enhance service quality and efficiency.
Collection and Revenue Assurance:
– Ensure timely collection of payments for sales and services.
– Monitor revenue streams and implement effective recovery strategies for overdue payments.