Patient Experience Manager – Qatar

Patient Experience Manager – Qatar



    • Develop and execute a comprehensive patient experience strategy aligned with the organization’s mission and values.
    • Identify opportunities to enhance the patient’s journey from admission to discharge.
    • Implement initiatives to improve patient satisfaction, engagement, and loyalty.
    • Team Management:
    • Lead, mentor, and manage a team of patient experience coordinators and customer service representatives.
    • Provide guidance and support to ensure staff members deliver exceptional patient service.
    • Cross-Functional Collaboration:
    • Collaborate with medical and administrative departments to ensure consistent and excellent patient care.
    • Establish communication channels to gather feedback from patients, families, and staff, and use this information to drive improvements.
    • Data Analysis and Reporting:
    • Collect and analyze patient feedback and satisfaction data.
    • Generate regular reports and insights for senior management, identifying trends and areas for improvement.

    Skills required:

    • Proven experience in a patient experience or customer service leadership role within a healthcare setting.
    • Strong understanding of patient-centered care principles and customer service best practices.
    • Excellent communication, interpersonal, and problem-solving skills.
    • Expertise in troubleshooting application, network, and security problems.
    • Essential:
    • Quality management experience
    • Knowledge of guidelines, healthcare standards, and regulations
    • Experience with clinical outcomes, safety, and patient experience data


    • Bachelor’s degree in Healthcare Administration, Business Management, or a related field
    • Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in-Patient Safety (CPPS), master’s degree and/or other evidence of advanced commitment to profession.

    Job Details

    • Offered Salary:
    • Career Level:
    • Experience:
      8 +
    • Gender:
      No preference
    • Qualification:
      Bachelor degree

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