JOB OVERVIEW

● Coordinate daily Front of the House and Back of the House restaurant operations
● Deliver superior service and maximize customer satisfaction
● Respond efficiently and accurately to customer complaints
● Regularly review product quality and research new vendors
● Organize and supervise shifts
● Appraise staff performance and provide feedback to improve productivity
● Estimate future needs for goods, kitchen utensils and cleaning products
● Ensure compliance with sanitation and safety regulations
● Manage restaurant’s good image and suggest ways to improve it
● Control operational costs and identify measures to cut waste
● Create detailed reports on weekly, monthly and annual revenues and expenses
● Promote the brand in the local community through word-of-mouth and restaurant events
● Recommend ways to reach a broader audience (e.g. discounts and social media ads)
● Train new and current employees on proper customer service practices
● Implement policies and protocols that will maintain future restaurant operations