JOB OVERVIEW

Job Description:

• Duties and Responsibilities:
• Supervise continuous 7 day/week, 24 hour front office operation, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work.
• Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash and room inventory controls.
• Formulate budgets and prepare monthly revenue/expense forecasts.
• Maintain customer service/satisfaction standards; handle customer service issues; process refunds.
• Maintain and operate all computer equipment.
• Train Hotel Administration students in classes pertaining to Front Office Operations, Laboratories and Hotel Intern positions.
• Be responsible for Life-Safety Code compliance.
• Work closely as liaison with internal sales account executive.
• Perform daily room and property inspections.
• Perform other related duties, as assigned.