Section Head Sanitary & Tiles – Kuwait

Section Head Sanitary & Tiles – Kuwait


    Job Responsibilities
    – Manages and leads staff in achieving section’s targets
    – Drives section’s sales activities to achieve targets in cash, credit, warranties & accessories
    – Ensures proper implementation of promotional activities to support higher sales results
    – Ensures adequate involvement of section team in analyzing sales data to maximize business results
    – Follows up with sales associates on section & individual achievements
    – Assists sales staff in completing difficult sales transactions
    Customer Service :
    – Provides exceptional customer service and ensures sales associates also provide the same level of service.
    – Handles and follows on section customer’s complaints and inquires;
    – Interacts with section customers to ensure the quality of services provided.
    – Ensures reviewing section’s CSI results and takes necessary actions
    Operations :
    – Plans and prepares work schedules and assigns section’s employees to specific duties, manages break periods, working hours, sick leaves, and vacations;
    – Inspects section merchandise to ensure it is correctly priced and displayed
    – Requests and suggests section’s product range/variety and maintain stock levels
    – Ensures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines at section level
    – Secures section merchandise by implementing security systems and measures.
    – Reports to Store Manager on section operations, performance and resources
    – Ensures all section’s activities in alignment with organizational policies & procedures.
    – Maintains section’s cost control measures in alignment with business objectives.
    – Ensures section’s adequate level of merchandise and supplies through coordination with relevant departments
    – Ensures sending section’s perpetual count to store manager on monthly bases
    – Maintains adequate section’s manpower according to budget
    – Conducting yearly appraisals and performance reviews with development plans for section employees
    – Conduct section’s checklist
    – Provides constant coaching, mentoring and training for all section staff
    – Ensures providing safe & secured work environment at section level
    – Ensures sound housekeeping at section level
    – Ensures section employee awareness of safety and emergency procedures.

    Job Details

    • Offered Salary:
    • Career Level:
    • Experience:
      0-3 years
    • Gender:
      No preference
    • Qualification:
      Bachelor degree

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