JOB OVERVIEW

Job Responsibilities
Sales:
– Manages and leads staff in achieving section’s targets
– Drives section’s sales activities to achieve targets in cash, credit, warranties & accessories
– Ensures proper implementation of promotional activities to support higher sales results
– Ensures adequate involvement of section team in analyzing sales data to maximize business results
– Follows up with sales associates on section & individual achievements
– Assists sales staff in completing difficult sales transactions
Customer Service :
– Provides exceptional customer service and ensures sales associates also provide the same level of service.
– Handles and follows on section customer’s complaints and inquires;
– Interacts with section customers to ensure the quality of services provided.
– Ensures reviewing section’s CSI results and takes necessary actions
Operations :
– Plans and prepares work schedules and assigns section’s employees to specific duties, manages break periods, working hours, sick leaves, and vacations;
– Inspects section merchandise to ensure it is correctly priced and displayed
– Requests and suggests section’s product range/variety and maintain stock levels
– Ensures full implementation of merchandise, planogram, display, saleable as per merchandise guidelines at section level
– Secures section merchandise by implementing security systems and measures.
– Reports to Store Manager on section operations, performance and resources
– Ensures all section’s activities in alignment with organizational policies & procedures.
– Maintains section’s cost control measures in alignment with business objectives.
– Ensures section’s adequate level of merchandise and supplies through coordination with relevant departments
– Ensures sending section’s perpetual count to store manager on monthly bases
– Maintains adequate section’s manpower according to budget
– Conducting yearly appraisals and performance reviews with development plans for section employees
– Conduct section’s checklist
– Provides constant coaching, mentoring and training for all section staff
– Ensures providing safe & secured work environment at section level
– Ensures sound housekeeping at section level
– Ensures section employee awareness of safety and emergency procedures.