JOB OVERVIEW

Job Responsibilities
Sales :
– Promotes products and services to customers
– Maximizes sales transactions to achieve and exceed sales targets.
– Strives to achieve pre-set sales targets in cash, credit, warranties and accessories
– Seeks to improve and enhance his/her level of product knowledge
– Ensuring sales opportunities are constantly converted to sales transactions
– Creating sales invoices and mastering BO & POS applications.
Customer Service :
– Demonstrate presentable appearance, and a pleasant smiley face
– Provide high level of service to all customers
– Being constantly aware of customer needs
Interacts with customers in a friendly and honest manner
– Demonstrates high level of product knowledge
– Recommends and encourages customers for best products and services based on their own needs
– Expedites sales process in an effective and efficient manner
– Explains D&I and return and exchange policies to customers
– Avoids harsh arguments and conflicts with customers
Operations :
– Being aware of all in-store promotions, discounts, credit, coupons and etc…
– Keeps all company information including sales figures strictly confidential
– Follows all company safety and security procedures
– Conducts regular stock checks and liaising with stock control
– Reports and processes damaged display items to Showroom Manager
– Ensures all products are displayed as instructed/planograms
– Ensures all products in specified areas are accurately priced
– Maintains sales area accessible for customers, clean and tidy
– Conducts price changes as instructed by showroom management
– Masters computer applications (Outlook, SAP, POS & BO)