Studio Host -Face Gym-Clemenceau, Lebanon – $1000 – $1100

Studio Host -Face Gym-Clemenceau, Lebanon – $1000 – $1100


    Job Duties and Responsibilities:
    – Maintain an exceptional customer experience at every touch point of the clients’ experience in the studio, while having strong focus on maximizing retail potential and client retention
    – Responsible for selling the brands’ unique offerings, workouts, home care products, and maintaining firm understanding of all, as they become updated with company business.
    – Demonstrate the ability to attract and entice customers with effective retail theatre, incorporating the client journey & brand story.
    – Answer all client inquiries regarding Face workouts, while communicating accurate contraindications to clients at point of booking
    – Coordinate smooth running of daily business, while effectively communicating the company cancellation and lateness policy to clients, and appropriately enforcing as necessary, with tact and professionalism
    – Manage customer complaints with confidence, and overcome selling challenges, both in the studio and over the phone
    – Ensure the front desk and workstations are clean according to Health & Safety guidelines and stocked with the products and tools/equipment.
    – Communicate effectively and professionally with all the whole team throughout the day and day-to-day handover, making the team aware of any challenges may arise.
    – Demonstrate full proficiency of Zenoti system booking system, and all operating point-of-sale systems, registers and card machines.
    – Work to support management by through necessary cover across studio locations, when necessary, to further support the brand and drive the business forward
    – Portray a professional image at all times, ensuring high-standard representation of the brand, and consistently maintaining a positive demeanor while engaging with all stakeholders
    – Maintain high standards of personal hygiene while adhering to uniform and grooming guidelines
    – Meet individual targets and performance goals, and accurately completing all required paperwork and reports for the store and the team

    Job Qualifications and Requirements:
    – 1+ years with customer service and sales, with minimum 1 year in the spa/beauty industry
    – Fluent in English
    – Experience working with client booking systems, and selling skincare products
    – Flexible to work a reasonable combination of evenings and rotating holidays, including minimum 4 weekend shifts per month
    – Willing to support across all locations, when necessary, to further support and drive the business

    Job Details

    • Offered Salary:
    • Career Level:
    • Experience:
      3-5 years
    • Gender:
    • Qualification:
      Bachelor degree

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