JOB OVERVIEW

Promote culture and values of Brunch and Cake
ü Meet, greet and seat guests in a friendly, welcoming manner
ü Communicate any issues or ideas to the management team
ü Maximize covers and sales opportunities through effective table and waiting list
management
ü Handle customer and visitor enquiries or requests, providing correct and
accurate assistance or information which meets customer needs
ü Ensure all telephone calls are handled timely, politely and efficiently
ü Maintain reception desk organized and clean
ü Carry out opening and closing procedures according to the checklist provided
ü Ensure reception area is kept clean and tidy
ü Clean and sanitize work area, utensils and equipment
ü Ensure all menus are kept clean and in good condition, request replacements
if needed
ü Follow all company processes and procedures
ü Perform well under pressure and in busy environment
ü Show teamwork and support colleagues
ü Carry out any other task outside of direct duties if asked by a colleague or a
manager
ü Follow company grooming and hygiene standards
ü Follow Food safety and Health and Safety procedures
ü Adhere to local legislation rules and regulations
ü Attend all the training required
ü Attends all scheduled employee meetings and brings suggestions for
improvement